HP is one of the few companies that offer the opportunity to extend support beyond a 3 year period, showing both a commitment to its customers and its products. HP Care Pack services provide you with the following:

  • High quality service – fast access to genuine HP parts & service delivered by accredited HP technicians
  • Fixed support costs - no unexpected call out charges, labour or spare parts costs for the period of the cover
  • Complete peace of mind – you can be sure that any downtime resulting from machine failure will be kept to a minimum

Post Warranty HP Care Pack Services are available for 1 or 2 year periods and a wide range of services levels exist to cater for different levels of criticality and various business needs. The following document provides details of each service level available:

It is important to note that without the extended cover provided by an additional HP Care Pack Service, should your HP product fail in the future, support will only be available on a chargeable “per incident” basis with no guaranteed service level.