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Support Warehouse Hewlett Packard Enterprise Business Partner
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HPE Intellectual Capital Management Policy - Access to Firmware

In early 2014, HPE changed the way that customers access important updates to patches and firmware for their Hewlett Packard Enterprise hardware.

Hewlett Packard Enterprise now requires support validation for several of their products, details of which can be found at the bottom of the page.

In order to access firmware downloads, Hewlett Packard Enterprise must be able to validate that the customer has a support contract in place. This can be a base warranty, HPE Packaged Services or HPE Services Contract that has been registered on Hewlett Packard Enterprise’s systems.

Support provided from a Third Party will not give you legal access to HPE’s intellectual capital, including firmware downloads. It is the customer’s responsibility to ensure that their support is valid, so if you have any questions you should ask your original support provider.
To prove validation, customers need to link their support with the HPE Support Center Portal, details of which can be found on this page.

Once you have linked your support with your account on the Support Center, you will be able to download important firmware and patches.

Support is on a per-serial number basis. You cannot download firmware for any kit that does not have support on it. For example, if you have three Blade servers, each Blade must be covered by either a base warranty, HP Care Pack Service or HP Contract.

Up to date firmware and patches can reduce the number of support calls logged with Hewlett Packard Enterprise by 50%.

For more information from Hewlett Packard Enterprise about their Intellectual Capital management and how to access firmware and patches, visit the HPE Support Center.
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