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Support Warehouse Hewlett Packard Enterprise Business Partner
Support Warehouse - United States
HPE Proactive Monitoring & Automation Software - IRS

Customers with HPE Standard Warranty, Packaged Services or Services Contract support are able to benefit from HPE’s Proactive Monitoring & Automation Software - Insight Remote Support (IRS).

This software allows customers’ technology to ‘call home’, avoiding the need to log a case over the phone. This reduces the time it takes to resolve a call by up to 40% and enables a first-time fix in 95% of cases.

IRS offers you a simpler way to manage your IT performance by automatically detecting problems and logging a support case with HPE. The tool delivers a real-time 24×7 view of your IT estate via the Insight Online Portal.

Insight Remote Support provides:

To find out more about the services included as part of HPE’s Packaged Services or Services Contracts, call your Support Warehouse Account Manager.

Learn More

See also
HPE Datacentre Care

HPE Datacenter Care

Provides the highest level of infrastructure availability and can also improve performance and optimise resource usage


HPE Support Centre & IRS

HPE Support Center

Allows access to HPE's knowledge database, download software updates and track support calls through to completion.


HPE Ad Hoc Technical

Ad Hoc Technical Services

HPE offer a range of ad hoc services to provide technical assistance with specific projects.