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Support Warehouse Hewlett Packard Enterprise Business Partner
Support Warehouse - United States
HPE Proactive Monitoring & Automation Software - IRS

Customers with HPE Standard Warranty, Packaged Services or Services Contract support are able to benefit from HPE’s Proactive Monitoring & Automation Software - Insight Remote Support (IRS).

This software allows customers’ technology to ‘call home’, avoiding the need to log a case over the phone. This reduces the time it takes to resolve a call by up to 40% and enables a first-time fix in 95% of cases.

IRS offers you a simpler way to manage your IT performance by automatically detecting problems and logging a support case with HPE. The tool delivers a real-time 24×7 view of your IT estate via the Insight Online Portal.

Insight Remote Support provides:

To find out more about the services included as part of HPE’s Packaged Services or Services Contracts, call your Support Warehouse Account Manager.

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See also
HPE Datacentre Care

HPE Datacenter Care

Provides the highest level of infrastructure availability and can also improve performance and optimise resource usage

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HPE Support Centre & IRS

HPE Support Center

Allows access to HPE's knowledge database, download software updates and track support calls through to completion.

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HPE Ad Hoc Technical

Ad Hoc Technical Services

HPE offer a range of ad hoc services to provide technical assistance with specific projects.

More