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Proactive Care Advanced is a further uplift on Proactive Care.

In addition to the Proactive Care deliverables, this personalised service provides enhanced reactive support for severity one calls and an experienced HPE Account Support Manager (ASM) aligned to manage any escalations and to provide ongoing technical advice. The HPE Account Support Manager meets with customers at least twice a year to assess their IT infrastructure and to make recommendations to enhance availability.
Resources

To discuss which would be the most suitable service level for your enterprise, contact your Support Warehouse Account Manager. They will review the support you currently have in place, consider the criticality of each component of your infrastructure and recommend the HPE Technical Service that best meets your needs.

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HPE Proactive Care

An extension to Foundation Care with additional proactive deliverables

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HPE Proactive Care - Getting Started

A quick introduction to getting started with HPE Proactive Care

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HPE Foundation Care

Reactive support for both hardware and software issues

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Data bearing component retention (DMR/CDMR)

Where customers wish to keep data retentive components due to data protection compliance concerns

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HPE Data Sanitisation

On-site or remote data sanitisation and destruction services

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Customer Asset Program

Provides a physical audit of your IT environment and its support status

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