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Support Warehouse Hewlett Packard Enterprise Business Partner
Support Warehouse - United States
HPE Packaged Services

A Packaged Service is a support agreement that is pre-determined for a specific piece of HPE equipment irrespective of the environment in which it operates or of its specific function.

HPE Packaged Services are the quickest and simplest way for you to enter into a support agreement with HPE. You need to buy one Packaged Service for each item of HPE hardware that you wish to support. They are pre-paid and there is a published list price for services applicable to each item of HPE hardware. They are not transferable and it is not possible for you to reclaim the cost of any unused service period.

HPE Packaged Services can be bought at the point of hardware purchase with support durations up to five years. Additionally, Post Warranty Packaged Services can be purchased in 12 month durations once the initial support period has ended. They provide for a wide range of service levels.
Feature Packaged Service Services Contract
Certified Firmware updates
Access to HPE Support Center
Proactive Monitoring & Automation Software
Foundation Care
Proactive Care
Datacenter Care
Published List Price
Rapid purchase & activation
Fixed deliverables
Must be purchased within 30 days of expiry of previous cover
Best for up to 10 items of HPE hardware
Best for over 10 items of HPE hardware
Multi-vendor support available
One agreement can cover entire infrastructure
Single renewal date for entire IT estate
Equipment can be removed from support during the term of the agreement
Equipment can be added to support during the term of the agreement
Can be cancelled (subject to notice period)
Range of payment profiles available (depending on country)
Flexible support periods (with multi-year discounts)

Accelerate your business with HPE Technology Services
Jonathan Madge, Technology Services Portfolio Manager, HPE

To find out more about HPE Packaged Services and Services Contracts and to discuss which would be most suitable for your enterprise, contact your Support Warehouse Account Manager.


See also