Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
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We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Austria and South Africa.
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HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.
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Support Warehouse specialise in support (it's all we sell) so we have unique and expert knowledge and experience. We register the support with HPE on your behalf, and we remind you next time it is about to expire. We manage your support renewals for you, saving you time.
No, Support Warehouse are experts in support, and do not sell hardware. HPE provide us with the details of customers with expiring support, and we contact them around the expiry date if the support has not already been renewed.
As long as they are genuine HPE parts they will be supported.
Yes, HPE support includes replacement parts, or an entire machine, if hardware is irreparable (the time to fix/replace will depend on your service level).
Click here to learn more about HPE Foundation Care.
HPE usually support hardware for around five years after the last date of manufacture. This means that it's usually possible to support your HPE hardware for at least 8 years. A base warranty will run for at least three years. It is possible to uplift this to a better service level, and purchase post warranty support after this period. Contact your Support Warehouse Account Manager for specific details.
Click here to learn more about HPE Foundation Care or contact us.
We offer the technical support services of other vendors for both hardware and software (however this will depend on the vendor, and the support available in your country).
HPE allow customers to renew their support up to 90 days before expiry. HPE review their prices and availability monthly, so if a product reaches its end of service life (EOSL) they will stop supporting it. In order to ensure that they can deliver support, they won't renew it more than 90 days before the expiry date.
Base warranty is minimum protection which is only available Mon-Fri 8:00-17:00 and includes no software support. Customers with packaged support or contract support will be given priority when logging calls with HPE. It is possible to uplift your base warranty to a better service level.
Yes, if the hardware has been unsupported for less than 30 days. If it has been unsupported for more than 30 days, you may need to purchase a services contract rather than packaged support, and you may be subject to RTS (Return To Support) fees.
Click here to read about HPE Packaged Services.
Click here to read about HPE Services Contracts.
Yes - you can renew your support with Support Warehouse, or any HPE approved partner.
Support for HPE hardware is usually available for approximately five years after the last date of manufacture (usually about eight years in total).
This depends on HPE. They review their prices and availability each month, and hardware does eventually reach the end of service life (EOSL), usually after about seven or eight years of service. In some cases where packaged services are no longer available, it is still possible to purchase a services contract.
No, your new support will begin as soon as your current support expires. So if your current support expires on 31st March, your new support will begin on 1st April.
You can link contracts to your HPE Passport Profile using the HPE Support Center. To find out how, check out the video below or click here. Before proceeding, make sure that you have your HPE Passport ID, Service Agreement ID and the Support Account Reference.
HPE Support CenterLinking contracts
We register your support for you, and in the majority of cases this is done within 5 days of placing the order. Following registration, you will receive a link to your support certificate from FixedSupportServices@hpe.com.
Click here for more information or contact HPE support.
We are able to offer credit terms to the majority of our customers with the payment terms usually 30 days from date of invoice.
You need to call HPE Support. Please click here for more information.
The product serial number and product number are located on your hardware, usually on a label (this is found on the rear of a server; with storage, the product number will be on the front of the hardware, and the serial number on the back or top).
Support agreement quotes list separate prices for the hardware and software elements of your support. Ask your Account Manager to talk you through your quote if you are unsure of anything.
Please see our Guide to IRS. Click here for more information
Please see our Guide to Proactive Care. Click here for more information
Please send cheques and other written correspondence to our local address.
Support Warehouse Ltd. • International Development Centre • Valley Drive • Ilkley • West Yorkshire • LS29 8PB • United Kingdom Registered in the UK. No. 4056599 All rights reserved Support Warehouse 2018