Support Warehouse is an official HPE supplier in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria and South Africa.We specialise in finding the right support solution for our customers’ varied business needs. Vendors’ support services portfolios are generally extensive and can be confusing if you only need to consider them occasionally. It’s more than likely that for each item of hardware and software in your environment, there are multiple support options available. Support Warehouse’s Account Managers will talk to you about your IT environment, the criticality of each device, your tolerance to downtime and your budget. They will present you with a support solution that has been tailored to your needs and will be able to answer any questions you may have. During normal business hours, we are resourced to answer the phone immediately and to reply to your emails within one hour of receipt, so you are not kept waiting.
If the Support Agreement you purchase requires administration such as registration or activation with the manufacturer, we’ll manage that on your behalf.Not only does this take the hassle out of managing your support, but it also means that we’re able to remind you when the support is due to expire, and give you plenty of time to arrange renewal support.Once you have purchased your HPE Support Service, our dedicated Registrations Team will register the support on HPE’s systems, ensuring that your support is activated immediately, and send you the official support certificate via email. This means that should you experience any problems with your hardware, HPE’s systems show an active support status and there is no delay in resolving the problem.
For any Support Agreement purchased from Support Warehouse, we will remind you in advance of expiry to ensure that your equipment is under continuous support and to avoid costly ‘return to support’ fees.We will provide sufficient notice to allow you time to consider your renewal options.We will discuss your support requirements, as these might have changed since the initial agreement was put in place. Your Account Manager will be able to discuss the available support for your hardware to ensure that the support you take out is right for you.
We are able to offer credit terms to the majority of our customers with the payment terms usually 30 days from date of invoice.For larger support contracts we can generally offer flexible payment schedules, allowing you to pay up-front, annually (for multi-year agreements) or quarterly. We accept Purchase Orders, credit/debit cards and cheques.
It is not uncommon for customers to have equipment within their IT infrastructure for which they do not know the current status of support. Generally all we need is the serial number of the device and then we can check the support status and advise you on the best support to meet your needs. If you already have an asset list containing serial numbers, your Support Warehouse Account Manager will be able to perform a support status audit.
Support Warehouse Ltd. • International Development Centre • Valley Drive • Ilkley • West Yorkshire • LS29 8PB • United Kingdom Registered in the UK. No. 4056599 All rights reserved Support Warehouse 2018