Cisco Support Services
Cisco Smart Net Total Care (SNTC)
Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Business success requires maintaining high service levels for your network while reducing costs and expanding your network as your business grows. Cisco Smart Net Total Care® can help you meet these objectives.
Manage risks to business continuity
Cisco Smart Net Total Care (SNTC) helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
Resolve problems faster
Reduce risk
Increase operational efficiency
What’s included:
- Award-winning technical support from the Cisco TAC
- Advance hardware replacement, in as little as two hours
- Operating System (OS) software updates
- Access to online resources
- Entitlement to Cisco installed base insights through smart capabilities
Your technical service options
No matter the size of your business, you are dependent on your network applications and vulnerable to the lost revenue that can result from a network outage. But you also cannot afford to commit to a service program that doesn’t meet your particular business needs. Cisco Customer Experience (CX) provides a range of service options for you to choose from, starting with a basic level of 8×5 call-back within one business day from TAC engineers for non-critical issues with Support Essentials to direct phone access 24 hours daily with SNTC. It’s up to you to choose the option that is right for your network and your situation.
Advance hardware replacement service levels
Smart Net Total Care 24x7x2
2-hour response, 24 hours a day, 7 days per week, including holidays
Smart Net Total Care 24x7x4
4-hour response, 24 hours a day, 7 days a week, including holidays
Smart Net Total Care 8x5x4
4-hour response, local business hours based on depot time, 5 days a week, no holidays
Smart Net Total Care 8x7x Next Calendar Day
Next-business-day delivery, local business hours based on depot time, 5 days a week, no holidays
Smart Net Total Care 8x5x Next Business Day
4-hour response, local business hours based on depot time, 5 days a week, no holidays
Smart Net Total Care without RMA
Software and installation focused TAC support only, no RMA or other TAC support
Find out more
To find out more about Cisco Support, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.