Lenovo Support Services
Around the world and around the clock, Lenovo experts help safeguard your IT investment, 24/7/365.
Get the ideal support and services your business needs. Lenovo offer customized options that meet your specific business and response-time goals, to help simplify your operations.
Lenovo Preconfigured Support Services
Foundation
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.
The Foundation support level provides:
The Foundation support level provides:
- Next-business-day onsite response during normal business hours, 5 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
Essential
Improve uptime for core business workloads and safeguard sensitive data.
The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
- Four-hour onsite response, 24 hours per day, 7 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
- YourDrive YourData retention service
Advanced
Maximize uptime for mission-critical applications and workloads.
The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:
The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:
- Two-hour onsite response, 24 hours per day, 7 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
- YourDrive YourData retention service
Lenovo Premier Support
Lenovo Premier Support service provides a new level of support for the data center.
We know the challenges you’re facing, and we will provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data center environments. You’ll benefit from:
- Direct access to Lenovo’s most advanced technicians
- Faster problem diagnosis and resolution
- Single point of contact and end-to-end problem resolution
- Collaborative third-party software support
Let Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.
Lenovo Premier Support Levels
Premier Foundation
Premier support for foundational systems includes the following:
- Premier Support
- Base Warranty Extension to 3-5 years for 9x5 Next Business Day Response
Premier Essential
Premier Support and heightened availability for essential business operations includes the following:
- Premier Support
- 7x24x4 Hour Response
- Warranty Extension to 3-5 years
- YourDrive YourData retention service
Premier Advanced
Premier support and maximized uptime for mission-critical applications and workloads includes the following:
- Premier Support
- 7x24x4 Hour Response
- Warranty Extension to 3-5 years
- YourDrive YourData retention service
Lenovo Premier Support Features
Premier Support Centre
- Advanced technical support available 24x7x365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end-to-end case and escalation management
- Hardware and OEM software support
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labor
- Warranty claims including parts and labor
Find out more
To find out more about Lenovo Support Services, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.