Foundation Care aims to reduce the complexity of your IT support whilst allowing you to tailor the service level to each specific piece of hardware depending on how critical it is to your operation.
Servers that are critical to your environment can be covered by Call to Repair whilst less critical devices can be supported with the lower cost Next Business Day.
Foundation Care provides reactive support for both hardware and software issues. There are three levels of hardware response available for x86 and storage products:
For x86 platforms, HPE include Collaborative Support. With this service HPE technical support troubleshoots and resolves any known level 1 issues with ISV software from Linux, VMWare & Microsoft. If HPE personnel are not able to resolve the issue a call is placed on the customer’s behalf with the respective ISV to progress to resolution. This simplifies the support experience and ensures that there are no grey areas between hardware and software problems