Proactive Care is for critical environments where downtime cannot be tolerated.
Many customers need more than the reactive support service provided by Foundation Care. To prevent downtime, you will require a service that pre-empts problems – Proactive Care helps to spot issues before they develop.
Proactive Care is built on Foundation Care but has additional proactive deliverables including:
- Enhanced Call Placement
- Event Monitoring
- Proactive Scan – half-yearly proactive scan and platform revision assessment. This is overseen by an HPE remote Technical Account Manager and ensures that customers are up to date with important firmware revisions and patches