HPE Tech Care
HPE Pointnext Tech Care is the new operational services experience for HPE products.
Over time, Tech Care will replace Foundation Care and Proactive Care. It will go beyond traditional support with new capabilities such as access to general technical guidance and product specific experts.
Customers will continue to benefit from an AI-driven digital experience. HPE Pointnext Services has reimagined support from the ground up to help your customers reduce risk and find ways to do things better.
With HPE Pointnext Tech Care, you can:
Use the simplified Operational Services portfolio to easily select, sell and deliver the right services to your customers.
Free up your staff to focus on higher value services while your customers use the new general technical guidance and product specific experts, along with the continued benefit of an AI powered digital experience for fast resolution of issues.
Realize repeatable business through satisfied customers.
Grow your business by selling and delivering HPE Pointnext Tech Care and complementary services. HPE Authorized delivery partners will be able to both sell and deliver our services through the HPE Partner Ready Services Delivery program.
Compare Tech Care to existing service levels
| Foundation Care | Proactive Care | Tech Care | |
|---|---|---|---|
| Expert Chat | |||
| Outage Management | Critical service level | ||
| General Technical Guidance | |||
| Video Library | |||
| Forum Response | |||
| Workload Analysis (Infosight) | |||
| Incident Dashboard | |||
| Device Health Dashboard | |||
| FW & SW Version Dashboard | |||
| Support Skill | Entry | Expert | Expert |
| Response Time | 15 minutes | 15 minutes | |
| Collab Support & Assistance | |||
| Proactive Alerts | |||
| Onsite Hardware Repair |
= Periodic capability provided by Proactive Care reports
Tech Care experience based on connectivity choice
| Foundation Care | Tech Care (connected) | Tech Care (unconnected) | |
|---|---|---|---|
| Expert Chat | |||
| Outage Management | Critical service level | ||
| General Technical Guidance | |||
| Video Library | |||
| Forum Response | |||
| Workload Analysis (Infosight) | |||
| Incident Dashboard | |||
| Device Health Dashboard | |||
| FW & SW Version Dashboard | |||
| Support Skill | Entry | Expert | Expert |
| Response Time | 15 minutes | 15 minutes | |
| Collab Support & Assistance | |||
| Proactive Alerts | |||
| Onsite Hardware Repair |
= Partial or alternative experience
Find out more
To find out more about HPE Tech Care, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.
FAQs
Support Warehouse & Hewlett Packard Enterprise
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.