HPE Foundation Care
Foundation Care provides reactive support for both hardware and software issues.
Foundation Care aims to reduce the complexity of your IT support whilst allowing you to tailor the service level to each specific piece of hardware depending on how critical it is to your operation.
To find out more about HPE Foundation Care, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.
There are three levels of hardware response available for x86 and storage products:
6-Hour Call-To-Repair
This is HPE’s highest level of reactive support, with a commitment to have hardware operational again within 6 hours of the fault being reported and with a 2 hour call-back for software issues. Support is delivered 24×7, including HPE holidays.
4-Hour Response 24×7
This service provides a 4-hour onsite response time for hardware issues with a 2 hour call-back for software issues. If the issue cannot be resolved remotely, an HPE technical support engineer will arrive on site within 4 hours of the fault being reported. Once on site, the engineers will work through to fix but there is no commitment to a time by which the equipment will be returned to an operational condition. Support is delivered 24×7, including HPE holidays.
Next Business Day (NBD)
This service level offers an economical solution for HPE support, providing next business day support for hardware problems and a 2 hour call back for software issues. Coverage is Monday- Friday 8am-5pm excluding HPE holidays.
HPE Collaborative Support for x86
For x86 platforms, HPE include Collaborative Support. With this service HPE technical support troubleshoots and resolves any known level 1 issues with ISV software from Linux, VMWare & Microsoft. If HPE personnel are not able to resolve the issue a call is placed on the customer’s behalf with the respective ISV to progress to resolution. This simplifies the support experience and ensures that there are no grey areas between hardware and software problems.
Find out more
To find out more about HPE Foundation Care, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.
FAQs
Support Warehouse & Hewlett Packard Enterprise
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.