How to log a support case with Veeam
Be prepared to provide:
Your name, company, and phone no. with extension. Case number (if applicable). Product name, release level, and any maintenance applied to the product.
Contacting Customer Support
When logging a case, you will be asked to provide the following information:
- Issue description, impact on your system and business operations, issue severity, and the exact text of error messages and diagnostic details.
- Steps to reproduce the problem, known workarounds.
- Contact number where you can be reached.
- Best time to reach you, and contact method (i.e. email/phone).
Submitting a Support Case
A support engineer will contact you by phone and/or email or a combination of both as appropriate during the resolution process. Severity levels may be adjusted with customer consent and mutual agreement on the degree of the impact based on the severity definitions.