HPE’s data storage support services are available for each Nimble Storage product, providing hardware and software support that allows you to get the most out of your investment.
There are four distinct service levels for HPE Nimble Storage support:
Technical phone and email support is according to defined severity/priority levels:
Businesses need uninterrupted access to data, and IT requires life without uncertainty and disruption. HPE Nimble Storage delivers both across all platforms. HPE ensures peace of mind with the industry's sole enterprise flash array collection, guaranteeing 6-9s availability.
If availability falls below 99.9999%, adhering to HPE 3PAR and HPE Nimble Storage terms, we'll collaborate to address the issue and extend support months at no charge.
We know that contract management can be a complex and time-consuming process.
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria and Poland.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.
