Explore Nimble Storage Services

HPE Nimble Storage provides support that helps customers meet today's IT demands and evolve for tomorrow

HPE’s data storage support services are available for each Nimble Storage product, providing hardware and software support that allows you to get the most out of your investment.

Get support today
Download datasheet

Support levels

HPE Nimble Storage Support

There are four distinct service levels for HPE Nimble Storage support:


4-Hour On-site Parts Replacement

HPE will replace parts within the support service level.


4-Hour Parts Exchange

HPE will ship advanced hardware replacement parts before receiving defective parts.


Next Business Day Parts Exchange

HPE will ship advanced hardware replacement parts before receiving defective parts by the next business day.


Next Business Day with On-site Parts Replacement

With additional optional service features - see below.


All service levels include

HPE Nimble Storage Technical Support

Technical phone and email support is according to defined severity/priority levels:

  • Priority 1:
    Not serving data or severe performance degradation: Telephone response in 30 minutes or less with immediate escalation to an HPE Nimble Storage technical engineer, if required.
  • Priority 2:
    Performance degradation, intermittent software faults, network degradation, or single controller not operational: Telephone response in 2 business hours or less.
  • Priority 3:
    Issue or defect causing minimal business impact: Telephone response in 8 business hours or less.
  • Priority 4:
    Request for information; administrative requests: Next business day (Monday through Friday).
Man working at deskDesk with computerMeetingWoman looking at phoneMeetingTwo people working
IT engineer working on a server switchDecorat

Next business day with on-site parts replacement also includes:

  • On-Site Spares Option:
    For eligible products, the customer can purchase individual hardware parts or entire hardware component kits for on-site stocking of spares for quick replacement. It is ideal for locations where a 4-hour part.
  • Defective Media Retention (DMR):
    For eligible products, the DMR service feature option allows the Customer to retain defective hard disk or suitable SSD/flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk (disk or SSD/flash drive) covered under this service. All disks or eligible SSD/flash drives on a covered system must participate in the DMR.
Office settingDecorat

HPE Nimble guarantees 99.9999% of availability for all mission‑critical applications

HPE Nimble Storage Technical Support

Businesses need uninterrupted access to data, and IT requires life without uncertainty and disruption. HPE Nimble Storage delivers both across all platforms. HPE ensures peace of mind with the industry's sole enterprise flash array collection, guaranteeing 6-9s availability.

If availability falls below 99.9999%, adhering to HPE 3PAR and HPE Nimble Storage terms, we'll collaborate to address the issue and extend support months at no charge.

  • Online Support Portal Access:
    Access to installation guide, user guide, and other relevant documentation.
  • Access to Software Updates:
    Provide access to software updates when generally released by HPE to Customers under support.
Man working at deskDesk with computerMeetingWoman looking at phoneMeetingTwo people working
Businesswomen in a meetingDecorat

More HPE Services

We know that contract management can be a complex and time-consuming process.

HPE Customer Asset Program
HPE Complete Care Service 
HPE Techcare
Aruba Support

Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

Get in touch with our support team today!