Explore Dell Technologies Services

Enterprise support services offering 24/7 troubleshooting, proactive guidance tailored to your business, and customized support for global operations.

With over 25 years of experience providing customers strategic guidance and expert recommendations, along with artificial intelligence built from millions of connected devices, Dell Technologies has the right combination of proactive, predictive, and reactive capabilities to help you through today’s and future challenges.

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Support level

ProSupport Enterprise Suite

Dell Technologies is known for across the globe. The ProSupport Enterprise Suite doesn’t just extend your IT organization; it ensures you can predict and proactively resolve problems in less time.


  • Flexibility to choose support based on the criticality of specific systems and the complexity of your environment
  • A central point of accountability for all your hardware and software issues
  • Cross-domain experience that goes beyond a single piece of hardware
  • Predictive, automated tools and innovative technology
  • Consistent experience regardless of where you’re located or what language you speak
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IT engineer working on a server switchDecorat

ProSupport Enterprise Suite Levels

Support services that are as innovative and flexible as your business


Basic Hardware Support - Next Business Day

  • Security Advisories
  • Proactive , Automated Issue Detection, Case Creation and Notification
  • Software Major Feature Releases, 9x5 Remote Hardware SupportMaintenance & Patch Releases


ProSupport - Next Business Day or 4 Hour

  • All Basic Hardware Support Features
  • Enhanced Security Alerts and Recommendations
  • Predictive Hardware Anomaly Detection
  • Incident Manager for Severity 1 Issues
  • 24x7x365 Remote Hardware and Software Support


ProSupport Plus - 4 hour Mission Critical Support

  • All Pro Support Features
  • Enhanced Mission Critical Support
  • Service Account Manager- SAM 
  • Priority Access to Remote Senior Support Engineers
  • Proactive System Maintenance
  • Limited 3rd Party Software

Get in touch with our support team today!