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As one of the world’s leading vendors of its hardware, HPE has developed a portfolio of support services to suit every customer’s needs

When you purchase your HPE hardware, the item will be covered by a limited warranty (sometimes known as standard or base warranty). This usually covers a three-year period, and the support available without charge will likely be the next business day on-site with access to HPE chat and the HPE Support Centre.

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Explore the HPE Support Services

HPE PointNext Tech Care

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HPE Complete Care

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Packaged Service vs. Services Contract

Hewlett Packard Enterprise offers a portfolio of services that can be purchased either at the same time as the hardware or at any point during its supported life.

These services can be bought as packaged services or a contract to suit your requirements:

Packaged Services

A packaged service is a support agreement that is pre-determined for a specific piece of HPE equipment, irrespective of the environment in which it operates or its particular function.

Services Contract

Services contracts are generally more applicable if you have more than 10 items of Hewlett-Packard Enterprise hardware (servers, storage, or networking devices), as they provide a more flexible way to purchase technical support.

Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

Get in touch with our support team today!