Explore Lenovo Services

Around the world and the clock, Lenovo experts help safeguard your IT investment, 24 / 7 / 365.

You can get the best support and services your business needs. Lenovo offers customized options that meet your specific business and response-time goals to help simplify your operations.

Get support today

Support level

Lenovo Preconfigured Support Services

Choose the response level you need for critical and non-critical applications and workloads. From next-business-day to 2-hour onsite response, and on-site installation of all replacement parts. Seamlessly maximize uptime and safeguard sensitive data.

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Preconfigured Support

Foundation

You can upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get a next-business-day onsite response during regular business hours for service calls, including installing any failed part that needs replacing.

  • Next-business-day onsite response during regular business hours, 5 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
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Preconfigured Support

Essential

Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

  • Four-hour onsite response, 24 hours per day, 7 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
  • YourDrive YourData retention service
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Preconfigured Support

Advanced

Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

  • Two-hour onsite response, 24 hours per day, 7 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
  • YourDrive YourData retention service
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Support level

Lenovo Premier Support Services

A new level of data center support. Get direct access to Lenovo’s most advanced technicians on the first call. For faster diagnosis, a single point of contact, and end-to-end problem resolution, including third-party software support.

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Benefit from:

  • Four-hour onsite response, 24 hours per day, 7 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
  • YourDrive YourData retention service

Let Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.

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Premier support levels

Premier Foundation

Premier support for foundational systems includes the following:

  • Premier Support
  • Base Warranty Extension to 3-5 years for 9x5 Next Business Day Response
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Premier support levels

Premier Essential

Premier Support and heightened availability for essential business operations includes the following:

  • Premier Support
  • 7x24x4 Hour Response
  • Warranty Extension to 3-5 years
  • Your Drive Your Data retention service
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Premier support levels

Premier Advanced

Premier support and maximized uptime for mission-critical applications and workloads includes the following:

  • Premier Support
  • 7x24x4 Hour Response
  • Warranty Extension to 3-5 years
  • Your Drive Your Data retention service
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Lenovo Premier Support Features

01

Premier Support Centre

  • Advanced technical support available 24x7x365
  • Dedicated phone number and no phone tree menu to navigate
  • Single point of contact for end-to-end case and escalation management
  • Hardware and OEM software support

02

Technical Account Managers (TAMs)

  • Proactive relationship and escalation management
  • Personalized recommendations for your business
  • Robust quarterly reporting and account reviews

03

Priority Service Delivery

  • Top of the queue for service requests
  • Next-business-day onsite labour
  • Warranty claims including parts and labour

Get in touch with our support team today!