Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Business success requires maintaining high service levels for your network while reducing costs and expanding your network as your business grows. Cisco Smart Net Total Care® can help you meet these objectives.
Cisco Smart Net Total Care (SNTC) helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated innovative capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
Identify issues quickly and streamline your incident management processes to improve IT service levels.
Access to Cisco technical experts and smart tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year.
Through proactive management tools and automated processes that make network administrators and managers more productive.
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No matter the size of your business, you are dependent on your network applications and vulnerable to the lost revenue resulting from a network outage. But you also cannot afford to commit to a service program that doesn’t meet your particular business needs.
Cisco Customer Experience (CX) provides a range of service options for you to choose from, starting with a basic level of 8×5 all-back within one business day from TAC engineers for non-critical issues with Support Essentials to direct phone access 24 hours daily with SNTC. It’s up to you to choose the right option for your network and your situation.
2-hour response, 24 hours a day, 7 days per week, including holidays.
4-hour response, 24 hours a day, 7 days a week, including holidays
4-hour response, local business hours based on depot time, 5 days a week, no holidays
Next-business-day delivery, local business hours based on depot time, 5 days a week, no holidays
Software and installation focused TAC support only, no RMA or other TAC support
