HPE Support Services overview

As one of the world’s leading vendors of IT hardware, HPE has developed a portfolio of support services to suit every customer’s need.

When you purchase your HPE hardware, the item will be covered by limited warranty (sometimes known as standard or base warranty). This usually covers a three year period and the support available without charge is likely to be next business day on-site with access to HPE chat and the HPE Support Centre.
Hewlett Packard logo
Hewlett Packard Enterprise Logo

Packaged Service vs. Services Contract

Hewlett Packard Enterprise offers a portfolio of services that can be purchased either at the same time as the hardware or at any point during its supported life.

These services can be purchased as packaged services or a contract to suit your requirements:

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Packaged Service

A PACKAGED SERVICE is a support agreement that is pre-determined for a specific piece of HPE equipment irrespective of the environment in which it operates or of its specific function.

Services Contract

SERVICES CONTRACTS are generally more applicable if you have in excess of 10 items of Hewlett Packard Enterprise hardware (servers, storage or networking devices) as they provide a more flexible way to purchase technical support services.

The table shows you the main differences between Packaged Service and Services Contract:

HPE support features table breakdown

Feature

Packaged Service

Services Contract

Certified Firmware updates

Access to HPE Support Centre

Proactive Monitoring & Automation Software

Foundation Care

Proactive Care

Datacentre Care

Published List Price

Rapid purchase & activation

Fixed deliverables

Must be purchased within 30 days of expiry of previous cover

Best for up to 10 items of HPE hardware

Best for over 10 items of HPE hardware

Multi-vendor support available

One agreement can cover entire infrastructure 

Single renewal date for entire IT estate

Equipment can be added to support during the term of the agreement

Can be cancelled (subject to notice period)

Range of payment profiles available (depending on country)

Flexible support periods (with multi-year discounts)

FAQs

Support Warehouse & Hewlett Packard Enterprise

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

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