HPE Support Services overview
As one of the world’s leading vendors of IT hardware, HPE has developed a portfolio of support services to suit every customer’s need.
Packaged Service vs. Services Contract
Hewlett Packard Enterprise offers a portfolio of services that can be purchased either at the same time as the hardware or at any point during its supported life.
These services can be purchased as packaged services or a contract to suit your requirements:
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Packaged Service
Services Contract
The table shows you the main differences between Packaged Service and Services Contract:
Feature
Packaged Service
Services Contract
Certified Firmware updates
Access to HPE Support Centre
Proactive Monitoring & Automation Software
Foundation Care
Proactive Care
Datacentre Care
Published List Price
Rapid purchase & activation
Fixed deliverables
Must be purchased within 30 days of expiry of previous cover
Best for up to 10 items of HPE hardware
Best for over 10 items of HPE hardware
Multi-vendor support available
One agreement can cover entire infrastructure
Single renewal date for entire IT estate
Equipment can be added to support during the term of the agreement
Can be cancelled (subject to notice period)
Range of payment profiles available (depending on country)
Flexible support periods (with multi-year discounts)
FAQs
Support Warehouse & Hewlett Packard Enterprise
We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.
Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.
HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.