Foundation Care for Aruba Support Services

Your mission-critical network requires 24/7/365 attention and needs the backing of Foundation Care for Aruba support services.

Foundation Care provides essential support entitlements, a range of flexible options for hardware replacement, and is the gateway service that allows you access to additional support services such as Aruba Customer Engineering, Aruba Pro Care, and Professional Services.

Aruba logo
Aruba logo

Foundation Care offers flexible service levels for hardware and onsite support:

Next Business Day Exchange

  • Next Business Day delivery of parts only
  • 24×7 TAC (Technical Assistance Center) support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

4-Hour Exchange

  • 4-hour delivery of parts only
  • 24×7 TAC support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

Next Business Day (onsite)

  • Parts and Next Business Day onsite response
  • 9×5 (local business hours) TAC support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

24×7 (onsite)

  • Parts and 4-hr onsite response
  • 24×7 TAC support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

Call to Repair

  • Parts and onsite labor, operational within 6 hours of call on critical outages
  • 24×7 TAC support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

Moreover, Specialized Foundation Care Offerings are available for select products:

24×7 Technical Support (TAC)

  • For selected Switch families
  • 24×7 TAC support
  • Hardware Replacement provided under warranty
  • Aruba Support Portal Access

24×7 TAC + Software

  • For selected software products
  • 24×7 TAC support
  • Software Major Feature Releases, Maintenance & Patch Releases
  • Aruba Support Portal Access

Hardware Only

  • For selected hardware products
  • Next Business Day Exchange or 24×7 Onsite
  • Software Major Feature Releases, Maintenance & Patch Releases provided under software license
  • Aruba Support Portal Access

Find out more

To find out more about Aruba Support Services, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.

FAQs

Support Warehouse & Hewlett Packard Enterprise

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria, Poland and South Africa.

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support is expiring. When HPE’s systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

Contact Us

Any questions? Just get in touch with the team.

Request a Quote

Provide your asset information and we can prepare a quote.