IBM Support Services
IBM Hardware and Software Support provides customized IT maintenance options during warranty and post warranty for IBM Z, LinuxONE, Power and Storage Systems to keep your mission critical systems running smoothly.
IBM’s powerful analytics, AI and automation capabilities can resolve issues faster, reduce risk, and prevent issues before they happen. It can also help enterprises manage regulatory compliance and data privacy.
IBM Hardware Maintenance Services
Minimize unplanned downtime and speed time to repair with three types of upgrades:
Contact time
(24x7 with one hour response time)
Onsite response time
(24x7 with four hours response time)
Fix time
(24x7 with 6-72* hours response time)
* 6 / 8 / 12 / 24 / 48 / 72 hours
IBM Software Maintenance Services
Foster interoperability through comprehensive maintenance
Interoperability is key for business applications to run properly, and updating hardware may also entail software updates. IBM Software Maintenance services, also known as subscription and support, provides subscriptions, fixes and new code defect support for Power Systems operating systems, IBM Storage system software and associated IBM software products.
With access to IBM Entitled Systems Support or IBM Fix Central proprietary tools, IBM Software Maintenance is designed to provide comprehensive coverage for software license acquisition, product upgrades and remotely delivered technical support.
Subscriptions give entitlement to product upgrades, fixes and fix packages. Support includes access to new code defect support from IBM labs and development teams.
IBM provides remote software support, usage advice, guidance and defect support that’s available 24×7 for Severity 1 mission-critical problems.
IBM End-of-Service Support
Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.
Find out more
To find out more about IBM Support Services, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.