IBM Support Services​

IBM Hardware and Software Support provides customized IT maintenance options during warranty and post warranty for IBM Z, LinuxONE, Power and Storage Systems to keep your mission critical systems running smoothly.

IBM’s powerful analytics, AI and automation capabilities can resolve issues faster, reduce risk, and prevent issues before they happen. It can also help enterprises manage regulatory compliance and data privacy.

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IBM Hardware Maintenance Services

Minimize unplanned downtime and speed time to repair with three types of upgrades:

Contact time
(24x7 with one hour response time)

The measure of time between your service request and the time an IBM representative contacts you as a first step of problem determination or resolution.

Onsite response time
(24x7 with four hours response time)

The measure of time between your service request and the arrival of the IBM service representative at the specified location.

Fix time
(24x7 with 6-72* hours response time)

The measure of time between your service request and the time it takes to repair the machine to its technical specifications.

* 6 / 8 / 12 / 24 / 48 / 72 hours

IBM Software Maintenance Services

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Foster interoperability through comprehensive maintenance

Interoperability is key for business applications to run properly, and updating hardware may also entail software updates. IBM Software Maintenance services, also known as subscription and support, provides subscriptions, fixes and new code defect support for Power Systems operating systems, IBM Storage system software and associated IBM software products.

With access to IBM Entitled Systems Support or IBM Fix Central proprietary tools, IBM Software Maintenance is designed to provide comprehensive coverage for software license acquisition, product upgrades and remotely delivered technical support.

Subscriptions give entitlement to product upgrades, fixes and fix packages. Support includes access to new code defect support from IBM labs and development teams.

IBM provides remote software support, usage advice, guidance and defect support that’s available 24×7 for Severity 1 mission-critical problems.

IBM End-of-Service Support

Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.

Find out more

To find out more about IBM Support Services, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.

Contact Us

Any questions? Just get in touch with the team.

Request a Quote

Provide your asset information and we can prepare a quote.