Lenovo Support Services​

Around the world and around the clock, Lenovo experts help safeguard your IT investment, 24/7/365.

Get the ideal support and services your business needs. Lenovo offer customized options that meet your specific business and response-time goals, to help simplify your operations.

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Lenovo Preconfigured Support Services

Foundation

Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

The Foundation support level provides:

  • Next-business-day onsite response during normal business hours, 5 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts

Essential

Improve uptime for core business workloads and safeguard sensitive data.

The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

  • Four-hour onsite response, 24 hours per day, 7 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
  • YourDrive YourData retention service

Advanced

Maximize uptime for mission-critical applications and workloads.

The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

  • Two-hour onsite response, 24 hours per day, 7 days per week
  • Base warranty upgrade covering onsite installation of all replacement parts
  • YourDrive YourData retention service

Lenovo Premier Support

Lenovo Premier Support service provides a new level of support for the data center.

We know the challenges you’re facing, and we will provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data center environments. You’ll benefit from:

  • Direct access to Lenovo’s most advanced technicians
  • Faster problem diagnosis and resolution
  • Single point of contact and end-to-end problem resolution
  • Collaborative third-party software support

Let Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.

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Lenovo Premier Support Levels

Premier Foundation

Premier support for foundational systems includes the following:

  • Premier Support
  • Base Warranty Extension to 3-5 years for 9x5 Next Business Day Response

Premier Essential

Premier Support and heightened availability for essential business operations includes the following:

  • Premier Support
  • 7x24x4 Hour Response
  • Warranty Extension to 3-5 years
  • YourDrive YourData retention service

Premier Advanced

Premier support and maximized uptime for mission-critical applications and workloads includes the following:

  • Premier Support
  • 7x24x4 Hour Response
  • Warranty Extension to 3-5 years
  • YourDrive YourData retention service

Lenovo Premier Support Features

Premier Support Centre



  • Advanced technical support available 24x7x365
  • Dedicated phone number and no phone tree menu to navigate
  • Single point of contact for end-to-end case and escalation management
  • Hardware and OEM software support

Technical Account Managers (TAMs)


  • Proactive relationship and escalation management
  • Personalized recommendations for your business
  • Robust quarterly reporting and account reviews

Priority Service Delivery



  • Top of the queue for service requests
  • Next-business-day onsite labor
  • Warranty claims including parts and labor

Find out more

To find out more about Lenovo Support Services, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.

Contact Us

Any questions? Just get in touch with the team.

Request a Quote

Provide your asset information and we can prepare a quote.