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How to Log a Support Case with Dell

A step-by-step guide to understand the process of logging a call with Hewlett Packard enterprise technical support created by the renewals experts at Support Warehouse

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Contacting Customer Support

When you are faced with an issue or a question, you can always contact Dell Technical Support by phone, but we recommend that you first follow the steps below to ensure a quick and efficient resolution.

Recommended preparation

Locate your Service Tag or Express Service Code and write it down. We will request it to identify the machine you are calling about and its warranty entitlement.

*https://www.dell.com/support/contents/en-uk/article/Product-Support/Self-support-Knowledgebase/locate-service-tag/Server-Storage

Perform basic diagnostic steps on the issue you are having, like gathering the system logs or updating the machine, as we will ask you to do this when you call us. Note: Be prepared to give as many details as possible about the error.

Create a log of the diagnostic, if possible.

*https://www.dell.com/support/kbdoc/en-uk/000129295/protokolle-auf-poweredge-servern-f%c3%bcr-eine-erweiterte-fehlerbehebung-sammeln

Research your issue on the Dell Community Forum as other users might have faced a similar issue or question, and already have the solution or answer.

Finally, enter your service tag on our Contact Dell page to find the appropriate phone number.

*https://www.dell.com/support/incidents-online/en-uk/ContactUs/Dynamic

To find the matching phone number

Go to the Dell Contact Technical Support Page

*https://www.dell.com/support/incidents-online/en-uk/contactus/dynamic?spestate&ref=cpcl_uk-en-bsd-fcca82af-9bb0-4ca0-a440-2bbb2a2cf418-where-to-find-us-item-2_cta_link_contacttechnicalsupport

Choose the Country needed at the bar at the top of the page and this will change the page to the provided language (e.g. English)

Enter the Service Tag of your system and log the problem online or scroll down the page to the ‘To Call’ section to view the available service phone numbers in the specific Country.


Do More With Dell

Dell Support Services: https://www.supportwarehouse.com/oem-services-portfolio/dell-emc-enterprise-support-services/

Features

We know that contract management can be a complex and time-consuming process.

United States

Warranty and Out of Warranty

1-844-806-3425 (24x7)

Contract

1-800-633-3600 (24x7)

UK

Warranty and Out of Warranty

0845 161 0030 (M-F, 8:00-17:00)

Contract

0845 161 0050 (24x7)

Sweden

Garanti och utan garanti

0200 88 47 02

Serviceavtal

0200 88 47 02 (M–F 9:00–17:00)

Poland

Email: serwis.polska@hpe.com

Warranty and Out of Warranty

+48 22 306 04 84

Norway

Warranty and Out of Warranty

800 62 800 (M–F 8:00–17:00)

Contact

800 56 044 (24x7)

Ireland

Warranty and Out of Warranty

1890 946 500 (M–F 8:00–18:00*)+353 1 4118912 (M–F 8:00–18:00*)

(Except Bank Holidays)

Contract

1850 924 590 (24x7)+353 1 4118915 (24x7)

Netherlands

Garantie en buiten de garantie

0900 117 0000 (M–F 8:00–17:00)

Contract

0900 115 0000 (24x7)

+31 205 040 666 (24x7)

France

Produits garantis et hors garantie

0826 10 49 49 (L-V, 8:30-18:00*)+33 173018475 (L-V, 8:30-18:00*)

à l’exception des jours fériés et jours de fermeture d’HPE

Contrat

0825 00 41 23 (24x7)+33 173018471

Denmark

Garanti og udløbet garanti

+45 70 11 77 00 (M-F, 8:00-17:00)

Kontakt

+45 70 10 80 25 (24x7)

Canada

Warranty and Out of Warranty

1-844-806-3425 (24x7 for most products)

Contract

1-800-633-3600 (24x7)

Belgium

Produits garantis et hors garantie

078 600 600 (L-V, 8:00-17:00)

+32 26 200 099 (L-V, 8:00-17:00)

Contrat

078 250 144 (24x7)

+32 26 200 055 (24x7)

Austria

Produkte innerhalb und außerhalb Herstellergarantie

08 1000 2000 (M-F, 8:00-17:00)

Service Contracts

08 1000 2000 (24x7)

Do more with HPE

We know that contract management can be a complex and time-consuming process.

Check if you have warranty

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HPE Support Services

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A support engineer will contact you by phone and/or email or a combination of both as appropriate during the resolution process. Severity levels may be adjusted with customer consent and mutual agreement on the degree of the impact based on the severity definitions.

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Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

Get in touch with our support team today!