VMware is here to help customers find the correct level of support from developer assistance to a comprehensive customer success offering.
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centres have been strategically placed to provide you with fast and efficient access to the support centre in your region.
Each centre is staffed with engineers that can provide industry-leading expertise in virtualisation and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
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The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.
VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
The severity level provides an indication of the urgency of the problem and helps VMware define and supply the fastest and most effective response.A comprehensive breakdown and explanation of these severity levels can be found here:
VMware has extensive knowledge and experience of supporting enterprise class customers with virtualised infrastructure.
VMware recommend best practice to enhance your support relationship:
