How to log a support case with Cisco

Cisco provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts.

The Cisco Technical Assistance Center (TAC) provides unparalleled technical support service to Cisco

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Before contacting Cisco TAC

Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Support to prevent any delays with your support request.

For all issues, always provide the following information to TAC. Collect and save this information for use upon opening a TAC case and update it regularly with any changes.

  • Network Layout
  • Problem Description
  • General Information

Placing the call

After you have gathered the appropriate information, you will be ready to place a call.  There are several different phone numbers to use when calling the TAC depending on your location in the world.

The current numbers are listed below:

Region Telephone Number

You can also check the TAC Website for local access phone numbers.

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