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Access The HPE Support Centre

A step-by-step guide to understand the process of logging a call with Hewlett Packard enterprise technical support created by the renewals experts at Support Warehouse

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Customers with HPE standard warranty, packaged services or services contract support are able to access the HPE support centre.

This gives access to HPE’s knowledge database and allows customers to view advisories and bulletins, access/download firmware and software updates as well as place/track support calls through to completion.

Why Link a HPE Support Agreement ?

Link a support agreement to access feature services such as:

  • Access Proactive Care Reports
  • Support Case Manager
  • Specific agreements for Service Credits
  • Software updates and licenses
  • Patch management
  • Diagnostic passwords
  • Certain technical documents

How to link a HPE Support Agreement:

The unique 12 digit numeric Service Agreement ID (SAID) or 10 digit numeric Contract ID (CID) is provided at the time of contract signing or renewal by your HPE contract administrator or third-party vendor. The SAID/CID is also in the customer cover letter that describes your support agreement.

  1. Enter the SAID/CID.
  2. You will be required to also enter a Support Account Reference (SAR). It is possible to have multiple Support Account Reference (SAR) numbers on a single contract. It is only necessary to include 1 SAR when linking that contract.
  3. The SAR can be found on the ‘Item Detail’ page on the actual contract copy (If you need a new contract copy, you can request a copy of your Service Contract Welcome Letter).
  4. Select the ownership type (single or multiple).
  5. Submit.

Features

We know that contract management can be a complex and time-consuming process.

United States

Warranty and Out of Warranty

1-844-806-3425 (24x7)

Contract

1-800-633-3600 (24x7)

UK

Warranty and Out of Warranty

0845 161 0030 (M-F, 8:00-17:00)

Contract

0845 161 0050 (24x7)

Sweden

Garanti och utan garanti

0200 88 47 02

Serviceavtal

0200 88 47 02 (M–F 9:00–17:00)

Poland

Email: serwis.polska@hpe.com

Warranty and Out of Warranty

+48 22 306 04 84

Norway

Warranty and Out of Warranty

800 62 800 (M–F 8:00–17:00)

Contact

800 56 044 (24x7)

Ireland

Warranty and Out of Warranty

1890 946 500 (M–F 8:00–18:00*)+353 1 4118912 (M–F 8:00–18:00*)

(Except Bank Holidays)

Contract

1850 924 590 (24x7)+353 1 4118915 (24x7)

Netherlands

Garantie en buiten de garantie

0900 117 0000 (M–F 8:00–17:00)

Contract

0900 115 0000 (24x7)

+31 205 040 666 (24x7)

France

Produits garantis et hors garantie

0826 10 49 49 (L-V, 8:30-18:00*)+33 173018475 (L-V, 8:30-18:00*)

à l’exception des jours fériés et jours de fermeture d’HPE

Contrat

0825 00 41 23 (24x7)+33 173018471

Denmark

Garanti og udløbet garanti

+45 70 11 77 00 (M-F, 8:00-17:00)

Kontakt

+45 70 10 80 25 (24x7)

Canada

Warranty and Out of Warranty

1-844-806-3425 (24x7 for most products)

Contract

1-800-633-3600 (24x7)

Belgium

Produits garantis et hors garantie

078 600 600 (L-V, 8:00-17:00)

+32 26 200 099 (L-V, 8:00-17:00)

Contrat

078 250 144 (24x7)

+32 26 200 055 (24x7)

Austria

Produkte innerhalb und außerhalb Herstellergarantie

08 1000 2000 (M-F, 8:00-17:00)

Service Contracts

08 1000 2000 (24x7)

Do more with HPE

We know that contract management can be a complex and time-consuming process.

Check if you have warranty

See more

Access Support Center

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HPE Support Services

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Do more with Veam

A support engineer will contact you by phone and/or email or a combination of both as appropriate during the resolution process. Severity levels may be adjusted with customer consent and mutual agreement on the degree of the impact based on the severity definitions.

Access Updates and Licenses

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Access Support Center

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Client testimonials

Why high-performing IT leaders choose Support Warehouse

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"Support Warehouse is a step above the competition. They offer a more personalised experience with an in-depth follow up about your hardware support needs."
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Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden, Austria and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

Get in touch with our support team today!