What is The HPE Customer Asset Program (CAP)?
The HPE Customer Asset Program (CAP) provides an audit of your IT environment and the support status of each item of hardware is established. We can then tailor the HPE support to your specific requirements.
Be in charge of your IT assets
• Identify accurately your current IT environment (HPE and third party, physical and virtual)
• Gain peace of mind knowing your HPE support agreements reflect your business requirements
• Improve your IT asset management and planning capabilities
• Simplify your budget planning and renewal cycles
• Reduce business risks associated with unsupported or under-supported hardware (compliance and/or cybersecurity risks)
• Assist when considering a possible move to hybrid cloud or HPE GreenLake
About HPE CAP
The HPE CAP report is created from an asset inventory list of serial numbers. There are two serial number collection options to consider based on which is the best fit for you.
1. Automated (HPE Asset) inventory collection led by HPE: If assistance is needed for asset inventory, collaborate with an HPE engineer to install HPE Asset on a Windows device. Configure it to scan desired networks and collect device inventory without accessing stored data. After the scan, review the data and send it to the HPE CAP team for processing. Your team is responsible for providing system information and credentials for HPE Asset configuration.
2. Customer-provided inventory data (mini-CAP): Many IT managers have an existing inventory list from: – A configuration management database (CMDB) in your environment – A physical inventory that was conducted – Your own record keeping – Asset management software Providing your own asset inventory list is the simplest and fastest path to obtaining your HPE CAP report. This engagement is often referred to as a mini-CAP
Next steps
1. Let Support Warehouse know your interest
2. If you would like more technical information on HPE Asset, request a copy of the HPE Asset Concepts Guide
3. Determine which of the asset inventory collection methods will work best for you
4. Let Support Warehouse know when you’re ready to start the HPE CAP process
5. Support the asset inventory collection method chosen for the engagement
6. Plan time to review the HPE CAP report with Support Warehouse
7. Agree on an HPE Services solution to reduce your business risk and improve budget planning and renewal efficiency
8. Celebrate your success and experience peace of mind
